Website Accessibility and Assistance
Agave Windows wants people to be able to find information, ask project questions and use the website's services. If a barrier makes that difficult, tell us and we will help you complete what you were trying to do.
Ask for help with a website task
You can contact us if you cannot read a page, operate a form, understand a table or complete another website task. Use the contact page and tell us what you were trying to do and how you would prefer to communicate. You do not need to diagnose the technical cause before asking for help.
If the form itself is the problem, tell us by any other method you have for reaching us. You will not be asked to complete the same step again in order to get help.
Information that helps us understand a barrier
When comfortable doing so, include the page address, the task you were attempting and a brief description of what happened. You may also name the browser, device or assistive technology involved if you know it. Those details help us reproduce the issue, but they are not a condition of requesting assistance.
For example, you might explain that a button cannot be reached with a keyboard, an error message is not announced, text becomes hidden when enlarged or an image is missing a description. A written or spoken explanation is welcome.
Please avoid including passwords, payment information or unrelated personal details. You do not need to disclose a medical diagnosis to report a website barrier or to describe the communication support you are requesting.
Current accessibility status
The website is built with the Web Content Accessibility Guidelines 2.2, Level AA, as its design target. The design uses semantic headings and landmarks, visible labels on form fields, a visible keyboard focus indicator, a link to skip to the main content, text alternatives for informative images and reduced motion for visitors who request it in their device settings.
A formal third-party accessibility audit has not yet been completed. A design target states an objective. It is not a claim that every page has been tested and found to conform. If you find a barrier, please report it so it can be corrected.
Forms, tools and documents
If a form prevents you from continuing, describe which step stopped you. Useful examples include a field without a clear label, an error that does not identify what to correct, or a submitted form that gives no understandable result.
The comparison tables and worksheets in our guides are ordinary text and tables. If you cannot read one, we can provide the same information in another way.
| Information needed | What to identify in your request |
|---|---|
| A comparison or worksheet | The page and the part you could not read |
| A table | The page and the table heading |
| An image or diagram | The image location and what you need explained |
| An inquiry submission | The step that failed and your preferred contact method |
If you cannot tell whether an inquiry was received, contact us to check instead of submitting the same details repeatedly.
Third-party content
Some pages link to outside websites, such as government agencies and manufacturers. Those websites have their own accessibility behavior, which we do not control. If an outside source creates a barrier to understanding something on our pages, tell us and we will explain the information another way.
Feedback and improvements
Reports are reviewed by the people who maintain the website. We correct reported barriers and check the affected page afterward. We also review accessibility when pages, forms or features are added. You do not need to wait for a repair to get help with the task you came to complete.